Bastioncoup believes in helping its customers as far as possible, and has therefore a considerate cancellation policy.

• Bastioncoup undertakes all projects under the purview of Milestones that dictate the direction / road-map followed by the project.
• All Web Design/ Development/ Applications are carried out and accepted upon a complete analysis and creation of a complete scope document, in order to make sure that teams have complete understanding of the work needed to be done, elimination possibilities of a project cancellation / reversal / dispute
• Since Bastioncoup and the Clientele realize that there is work involved in achieving every milestone of the project and completion of every module, a refund would not be possible for the work already completed.
• Bastioncoup makes sure that in case of a project termination on a mutual basis, the client has control of all the work done till that date and the money, if paid for further development, is returned.
• Bastioncoup also respects a decision made by a client to works with a different provider within 48 hours of the project initiation. In such a scenario Bastioncoup would refund the amount for the project that has been paid till date.
• No cancellations are entertained for those Services that the Bastioncoup marketing team has offered on special occasions. These are limited occasion offers and therefore cancellations are not possible.